Frequently Asked Questions
Answers to all your questions about x999b
Account opening, deposits and withdrawals, game rules, bonuses, and security — get clear answers to everything in one place.
x999b is a trusted online gaming platform for Bangladesh. We know new players often have many questions — how to open an account, how to deposit using bKash or Nagad, which games to play, and how to get bonuses. On this page we have put together answers to all common questions. If your question is not covered here, reach out to our 24/7 Bengali live chat support — we are always here for you.
Account and Registration
Account
To open an account at x999b, you need an active mobile number and a valid email address. You will need to provide your name, date of birth, and a password in the registration form. x999b is only for players aged 21 and above — make sure you enter the correct age information when registering. The registration process is quick and completely free.
No, only one account per person is allowed at x999b. Creating multiple accounts from the same device, mobile number, or payment account may result in all accounts being suspended and any bonuses being cancelled. If you run into any issues, let us know via live chat.
Click the "Forgot Password?" option on the login page and enter your registered mobile number or email address. A verification code will be sent to you. Use the code to set a new password. If you still have trouble, x999b's 24/7 live chat support is always ready to help.
Yes, x999b may request verification before large withdrawals or for security reasons. In such cases, you may need to provide your national ID or passport details. This is to keep your account secure, so please provide accurate information and complete the process as quickly as possible.
If you have login issues, first try resetting your password. If that does not resolve it, contact x999b's live chat support directly — our team is available 24 hours a day, 7 days a week to help you in Bengali. You can also reach us by email: [email protected]
Deposits and Withdrawals
Payments
Deposits from bKash to x999b are usually completed instantly or within a few minutes. Once you confirm the deposit with the correct account number and amount in the payment portal, your balance is updated. If there is a delay for any reason, contact live chat with your transaction ID.
The minimum deposit amount at x999b is ৳300, and this applies to all payment methods — bKash, Nagad, Rocket, and Upay. Deposit ৳300 or more and the amount will be added to your account, allowing you to start playing any game.
The minimum withdrawal amount at x999b is ৳800. After submitting a withdrawal request, funds are usually sent to your bKash, Nagad, Rocket, or Upay account within 1 hour. Keep your account details accurate for faster withdrawals.
Yes, you can both deposit and withdraw at x999b using Nagad. Select Nagad in the payment section, enter the amount, and follow the instructions. Transactions via Nagad are fast and secure. The minimum deposit is ৳300 and the minimum withdrawal is ৳800.
x999b does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply a small charge according to their own policies. Check the relevant provider's app or website for the latest information.
Yes, both Rocket (Dutch-Bangla Mobile Banking) and Upay are supported payment methods at x999b. Both can be used for deposits and withdrawals. A minimum deposit of ৳300 and a minimum withdrawal of ৳800 apply across all methods.
Games and How to Play
Gameplay
You will find a list of BPL matches in the cricket betting section of x999b. Select a match, choose the market you want to bet on (match winner, total runs, wickets, etc.), enter the amount, and confirm your bet. In live betting, odds change while the match is in progress — quick decisions matter.
Yes, x999b is fully mobile-friendly. You can access the site directly from any smartphone or tablet browser and play games — no separate app download is needed. You will have a smooth experience on both Android and iOS devices.
RTP (Return to Player) is a theoretical percentage that shows how much of the total bets a game returns as winnings over the long term. For example, a 96% RTP means an average of ৳96 may be returned for every ৳100 wagered — but this is an average across thousands of rounds, and results in a single session can vary.
x999b's live casino features Roulette, Baccarat, Blackjack, Sic Bo, Andar Bahar, Teen Patti, and many more games. Tables from top providers including Evolution Gaming and Ezugi are available. You can enjoy the experience of playing in real time with live dealers.
Yes, all games at x999b are developed by reputable game providers including Pragmatic Play, PG Soft, JILI, and Spribe, and they use certified Random Number Generators (RNG). Every result is completely random and independent — no manipulation is possible.
Bonuses and Promotions
Bonuses
After opening a new account at x999b, you will receive a 100% bonus on your first deposit, up to ৳5,000. That means if you deposit ৳5,000, an additional ৳5,000 bonus will be added, giving you a total of ৳10,000 to start playing with. To receive the bonus, make a minimum first deposit of ৳300.
The wagering requirement for x999b's welcome bonus is 25x — meaning you need to wager 25 times the bonus amount before withdrawing. For example, if you receive a ৳2,000 bonus, you will need to wager ৳50,000. Read the terms carefully — specific games may or may not contribute to wagering.
x999b's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. You can move up to higher tiers by playing regularly. At the Bronze tier, weekly cashback is up to 0.2%; at Silver, up to 0.5%; at Gold, up to 0.8%; and at Platinum, up to 1.0%. Higher tiers also come with special offers and priority support.
x999b's weekly cashback is determined by your VIP tier. Each week, a set percentage of your net losses is returned as cashback. It is added to your account automatically and can be used directly in games.
A bonus cancellation is usually due to a breach of terms — such as multiple accounts or bonus abuse. Contact live chat or [email protected] to find out the exact reason. Our team will review the full situation and provide you with accurate information.
Security and Responsible Gaming
Security
x999b uses SSL encryption technology to keep all data secure. Your personal information, payment details, and transaction history are stored with the highest level of security. Information is never sold or shared with third parties. Visit our Privacy Policy page to learn more about our privacy practices.
x999b is only for players aged 21 and above. Age is verified during account registration. Preventing access by minors is a priority for us. If there are minors in your household, keep your account password protected.
x999b takes responsible gaming seriously. You can set a Deposit Limit, session time limits, and temporary or permanent Self-Exclusion. To use these tools, contact us via live chat or at [email protected]. Visit our Responsible Gaming page to learn more.
If you want to take a break for a while, contact x999b's support team and request a "Cooling-Off" or temporary break. Your account can be kept inactive for a set period. During this time, no betting or transactions will take place.
x999b's support team is available 24 hours a day, 7 days a week to assist you in Bengali. Click the live chat button on the site for instant help. You can also reach us by email: [email protected]. Phone or WhatsApp support is not available.
Still have questions? Contact support
Our Bengali-speaking support team is by your side day and night. Reach out via live chat or log in to x999b to get help directly.