For ages 21+ only

x999b Responsible Gaming

Fun with protection — x999b believes that a safe and informed gaming experience is the best experience. Set your limits, stay aware, and enjoy in a healthy way.

Our Commitment

x999b is committed to ensuring a safe, transparent, and responsible gaming environment for players in Bangladesh. For us, gaming is not just about winning or losing — it is an entertaining experience that should be enjoyed with awareness.

Responsible gaming means playing within your means and your time, and never thinking of gaming as a source of income. We encourage every one of our players to follow this approach.

Important: x999b is only for those aged 21 and above. Creating or using an account by minors is strictly prohibited.

Core Principles

  • Gaming is for entertainment only
  • Only bet what you can afford
  • Take regular breaks and manage your time
  • Do not chase losses with more bets
  • Seek help when needed

Our Protection Tools

x999b helps you stay in control — the tools below are easily accessible in your account settings.

Deposit Limits

Set a maximum on the amount you deposit daily, weekly, or monthly. Decreasing a limit takes effect immediately; increasing a limit is subject to a 24-hour reflection period.

Account Control

Session Time Limit

Set a maximum duration for each gaming session in advance. When the time is up, the system will automatically notify you and the account will go on a temporary break.

Time Management

Time-Out Option

Take a voluntary break from 1 day up to 6 weeks. During a time-out, you will not be able to log in or deposit to your account, but it will be automatically restored once the period ends.

Temporary Break

Self-Exclusion

For long-term issues, you can close your account from 6 months up to permanently. This decision is irreversible and we will not reactivate the account before the set period is complete.

Permanent Control

Activity History

View your complete deposit, withdrawal, and betting history at any time. Being aware of your own spending patterns is the first step in responsible gaming.

Transparency

24/7 Support

Contact our Bengali live chat support team at any time, day or night. We are always ready to help with any questions about responsible gaming.

Live Support

Age Verification 21+

To open an account at x999b, you must be at least 21 years old. We verify age and identity at the time of registration and reserve the right to request additional verification at any time.

If you suspect that a minor may be using your device or account, notify our support team immediately or make sure your account is protected with a password.

If there are children or teenagers in your household, it is recommended to use parental control software on your device.

Minor Protection

  • Age verification is mandatory at registration
  • Account sharing is prohibited
  • Always keep your login password private
  • Report suspicious activity immediately
  • Account suspended if verification fails

Check Yourself

Think about whether the following questions apply to you. If multiple answers are "yes", consider seeking help.

  • Have you bet more money than you could afford and felt regret afterward?
  • Do you keep playing to try to win back money you have lost?
  • Are you having arguments with family or friends about gaming?
  • Do you want to stop playing but find that you cannot?
  • Have you taken on debt or diverted money from essential expenses for gaming?
  • Is gaming taking up too much of your time, reducing your focus on other things?
Remember: Acknowledging a problem is a sign of courage. Our 24/7 live chat support is always by your side — [email protected]

Steps to Set Limits

1

Log in to x999b

Enter your account with your username and password, then click the profile icon at the top right.

2

Open the "Responsible Gaming" setting

From the account menu, go to the "Responsible Gaming" section.

3

Choose your preferred limit

Select whichever you need — deposit limit, session time, or time-out — and set the amount or duration.

4

Confirm the change

Reducing a limit or adding a new restriction takes effect immediately. Increasing a limit is subject to a 24-hour delay.

5

Contact support if you want self-exclusion

For long-term self-exclusion, let our team know directly via live chat. We will act quickly.

6

Review regularly

Check your gaming history at least once a month and adjust your limits as needed.

Principles of Responsible Gaming

Set a budget

Decide in advance how much you will spend on gaming each day or week. The minimum deposit at x999b is ৳300, and you can have plenty of fun within that limit. Never use money set aside for essential expenses on gaming.

Stay time-aware

Set a time limit before you start a gaming session. Long sessions reduce the quality of your decisions and increase the risk of overspending. Use our session timer — it will help you stop on time.

Prioritise enjoyment

Gaming is for entertainment — not a source of income. Winning is certainly enjoyable, but losing is also a normal part of playing. After a loss, do not place more bets out of frustration or anger; instead, take a break and come back with a clear head.

Talk openly with your loved ones

Family and friends often notice signs of a problem before we do. If someone expresses concern, listen to them carefully. Relationships and mental wellbeing are always more important than gaming.

Frequently Asked Questions

After logging in, go to the "Responsible Gaming" section in your account settings. There you will find options to set daily, weekly, and monthly deposit limits. Enter the amount and confirm to activate the limit. If you have any trouble, our support team is available on live chat to help.

No. While self-exclusion is active, login, deposits, and betting are completely disabled. We will not reactivate the account before the set period has ended. For permanent exclusion, the account remains closed forever.

A time-out is a temporary break — up to 6 weeks, after which the account is automatically reactivated. Self-exclusion is a long-term or permanent solution — for a minimum of 6 months, and the account will not be reactivated before the period is complete. For serious problems, self-exclusion is the appropriate choice.

No. x999b is only for those aged 21 and above. Those aged 18 to 20 are also not eligible to use this platform. If age verification fails, the account will be suspended immediately and any deposited funds will be returned.

Contact x999b's 24/7 Bengali live chat support or email us at [email protected]. Our team will assist you with complete confidentiality and, if needed, help you set deposit limits, a time-out, or self-exclusion.

No. Decreasing a limit takes effect immediately, but increasing a limit is subject to a 24-hour reflection period. This delay is intentional — so that you do not make decisions on impulse and can reconsider the amount responsibly.

Need help? We're here

If you feel that gaming is having a negative impact on your life, talk to us now without delay. Our 24/7 Bengali live chat is completely confidential and non-judgmental.

Live Chat Support — 24 hours, 7 days, in Bengali

Enjoy Responsibly

Play in a safe environment — your favourite games are waiting for you at x999b.

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